Frequently Asked Questions
GIG Logistics (GIGL) - Overseas Shipping
What is Overseas Shipping?
How do I ship from the USA/UK into Nigeria?
Who can ship Overseas?
How do I make payment?
Will my parcel be delivered to my final destination anywhere in Nigeria
Will GIGL require you to pay into any account?
How much is the shipping fee?
What is the expected time of arrival (ETA) for international shipments?
Do you ship all kind of items?
Which countries do you ship to & from Nigeria?
What is your export rate?
GIG Logistics - Ecommerce Merchants
Who is a GIG Logistics Ecommerce Merchant?
How do I become an Ecommerce Merchant?
How much do I need to sign up on the Ecommerce Merchant Platform?
Do I need to have a registered company/business?
Can I shop and ship from international sites (e.g. Amazon) into Nigeria?
How can I pay for my deliveries as a GIGL CLASS Merchant?
How do I track my shipments?
Can I process COD transactions on the GIGGo app?
When do I get paid for my COD transactions?
When is the delivery timeline for domestic shipping?
GIG Logistics - Merchants
What do I stand to benefit as an Ecommerce Merchant?
GIG Logistics – GIGGo App
What is the GIGGo App?
What is the timeline for pick up?
What happens if the rider cancels my request?
Will a customer be charged after the 5 minutes wait time?
What type of vehicles are available for delivery?
What happens when a shipment gets damaged or missing?
From what locations can I order a pick-up service?
Is the GIGGo App available 24/7?
What is the mode of payment on the GIGGo App?
What is Xpress Drop-Off?
How do I process payment for Xpress Drop-Off?
How do I fund my digital wallet?
How do I make payment with the GIGGo wallet for Xpress Drop-Off?
When am I to select car for pickup?
For small shipments going outside Lagos, what vehicle type should be selected?
Can I create multiple shipments with 1 waybill number?
Am I allowed to tip the staffs?
How do I report a complaint?
GIG Logistics UK Terms and Condition